FREQUENTLY ASKED QUESTIONS

Hygge is a minimalist fashion brand inspired by anime and manga aesthetics.
We design clean, timeless apparel for those who value comfort, creativity, and slow fashion.

Yes — all of our pieces are designed to be unisex. While our collections are divided into “men” and “women” for easier browsing, all items are meant to be worn by anyone, regardless of gender. We believe in style without limits.

We’re committed to reducing waste by producing only what’s ordered.
Our partners use responsible sourcing, water-based inks, and efficient production processes to minimize environmental impact.

No. Hygge is a 100% online brand.
This allows us to keep things minimal, flexible, and focused on quality.

Yes. We use minimal, eco-friendly packaging to reduce waste and environmental impact.

We currently ship to:

• Single Euro Payements Area (Sepa) Countries
• United Kingdom

• Shipping is 6,00€ per order.
  
• Final costs are automatically calculated at checkout.
  
• Free shipping on orders over €85.

Estimated delivery time is 7 to 10 business days.
Times may vary slightly depending on your country and potential carrier delays.

1. Go to the ORDERS section in your account and look for the order you are waiting for. You'll be able to see its status in real time.
   
2. As soon as it's ready, you'll receive an e-mail with the follow-up. If we've just prepared it, you won't be able to see the tracking until the next day, once it has been processed.

We will issue returns or exchanges in the following cases:

• The wrong item was received in terms of color, size, or model
• The product has arrived in a damaged condition

You have 14 days from receipt of your order to make a return.

Yes — the item must be unused, in its original packaging, and reported as damaged or defective within 14 days of delivery. We do not accept returns for other reasons.

If your item arrived damaged or defective and your return is approved, we’ll cover the return shipping costs.

1. Fill in our form on the contact page or email info@hyggeclothing.com with your order number and photos of the defective item.
   
2. We will assess and reply with return instructions.
   
3. If approved, we’ll issue a refund or send a replacement at no extra cost.

We're sorry you received an item in this condition. You can return or exchange it here.

We currently accept:

• Visa
• MasterCard
• Multibanco
• MB Way
• PayPal

All payments are secure

Don't worry. The refund is not immediate; depending on your bank, you may see the amount in your account in approximately 72 working hours but, on certain occasions, it can take up to 15 days.

If your account number is still the same, the refund will arrive without any problem.

If you have another account with the same bank, your refund will arrive without any problems.

If you don't have another account with the same bank, please contact us at
and provide us with proof of account closure so that we can make a bank transfer to the IBAN you have specified.

No, you can checkout as a guest.
However, creating an account allows you to:

• Track your orders
• Save favorite products
• Manage your personal info and addresses

If your order is not ready, you can request its cancellation here.

You’ll receive a shipping confirmation email with a tracking link as soon as your order is on the way or you can check it in your account.

If the size you want is out of stock, click on “Notify me if back in stock”.

Some drops or designs may only be available for a limited time.

Follow us on Instagram or subscribe to our newsletter to get updates on exclusive releases.

Some collections are limited and released in themed drops throughout the year. Others are part of our core collection, available year-round.

Not always. If a product is sold out or unavailable, it might return in future drops — or it might be gone for good.

Follow us on Instagram or subscribe to our newsletter to stay updated.